Device unlock policy

We are the unlock company. Nothing we sell is locked, nothing we activate gets locked, and the only lock we honor is the one you set yourself.

Devices we sell

Every new and certified pre-owned phone, tablet, watch and Mac sold by Mac Wireless is carrier-unlocked when it ships. There is no waiting period, no minimum service and no request to make. You can use it on our networks or anyone else's.

Devices you bring

A phone activated on Mac Wireless must already be unlocked. Our phone check reads the IMEI and tells you whether it is. If it isn't, your current carrier can unlock it — they generally require the device to be paid off and the account in good standing, and most finish within a couple of business days. Dial 611 or use their app, then run our check again and you're set. That route is free, and it is the one we recommend first.

If your old carrier can't or won't

Sometimes the account is closed, the phone came from a marketplace, or the carrier's own process goes nowhere. We also unlock phones as a paid service — send the IMEI, we quote the exact price and the turnaround before anything is charged, and you pay only if you say go. It works on phones you own that are locked to another carrier, whether or not you ever become a Mac Wireless customer.

See how our unlocking service works, or send an IMEI for a quote →

What we will not do, at any price: remove an activation lock, an iCloud or Google account lock, a company MDM profile, or a carrier's lock on a phone that is still being financed. Those exist to protect the owner, and only the owner or the carrier can release them.

What we never do

• We never lock a device to our service, before or after activation.
• We never charge to unlock a phone we sold you or activated, because there is nothing to unlock.
• We never hold your number: transfers out are free, and we release the number as soon as the receiving carrier asks — unless you have turned on Number lock.

Locks you control

In My Account → Profile & security you can turn on Number lock (no transfer of your number to another carrier until you turn it off) and SIM lock (no SIM change or eSIM re-issue on the line). Both are off by default, both are instant, and both are yours to switch.

Questions

Call 888.693.9074 or send a message. See also the Terms of Service and Returns & warranty.